Privacy Policy

Last Updated: February 2025

Maedgen's Lawn Care respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

Contact Information

When you request a quote, schedule service, or contact us, we collect:

• Name
• Phone number
• Email address
• Mailing address
• Property address (for service location)

Service Information

To provide and improve our services, we collect:

• Details about your lawn or landscape
• Service preferences and history
• Scheduling and appointment information
• Payment information (processed securely)
• Photos of properties (with consent)

Website Usage Information

When you visit www.maelawncare.com, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on each
• Referring website or search terms used
• General location data (city/state level)

This information is collected through cookies and analytics tools (see Cookies section below).

2. How We Use Your Information

We use the information we collect to:

Provide Services

• Schedule and confirm appointments
• Deliver lawn care and landscaping services
• Communicate service details and updates
• Process payments securely
• Send service reminders

Improve Services

• Analyze service requests to improve operations
• Understand customer needs and preferences
• Develop new services based on demand
• Track service quality and customer satisfaction

Marketing & Communication

• Send newsletters with seasonal tips and service updates
• Notify you of special offers or promotions (only if you've opted in)
• Respond to inquiries and provide customer support
• Share testimonials or case studies (only with explicit consent)

Legal & Business Operations

• Comply with legal obligations
• Maintain business records
• Protect against fraud or misuse
• Defend legal claims

3. Data Sharing & Third Parties

We do NOT sell your personal information to third parties. We may share information only in these circumstances:

Service Providers

We work with trusted third-party vendors to:

• Process payments (payment processors)
• Host our website (web hosting providers)
• Send emails (email service providers)
• Analyze website traffic (analytics platforms)

These vendors are contractually required to keep your information confidential and secure.

Legal Requirements

We may disclose information if required by law, court order, or legitimate government request to protect our legal rights.

Business Transfer

If Maedgen's Lawn Care is acquired or merged, your information may be transferred as part of that transaction. We'll notify you of any such change and any choices you may have.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience:

What Are Cookies?

Cookies are small files stored on your device that remember information about your visit. They help us:

• Remember your preferences
• Improve website functionality
• Analyze how visitors use our site
• Serve relevant content and ads

Types of Cookies We Use

• Essential Cookies: Required for the website to function (forms, security)
• Analytics Cookies: Help us understand visitor behavior (Google Analytics)
• Marketing Cookies: Track engagement and serve targeted content
• Third-party Cookies: From services like Google and Facebook

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• Accept or reject cookies
• Delete existing cookies
• Receive notifications before cookies are stored

Disabling cookies may affect website functionality.

Pixel Tags & Tracking

We may use pixel tags (tracking pixels) to measure marketing effectiveness and understand user behavior. These are typically transparent images placed on web pages.

5. Data Security

We take security seriously and implement appropriate safeguards to protect your information:

• SSL/TLS encryption for data transmitted over the internet
• Secure password protection for online accounts
• Limited access to personal information (employees only)
• Regular security assessments
• Compliance with industry best practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our website and services at your own risk.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes

Typically, we retain contact and service information for at least 5 years for business records and potential legal claims. You may request deletion of your information at any time (see Your Rights below).

7. Your Rights & Choices

Access & Correction

You have the right to:

• Request access to the personal information we hold about you
• Correct inaccurate or incomplete information
• Request a copy of your information in a portable format

Opt-Out of Marketing

You can unsubscribe from marketing emails by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at sales@maelawncare.com with subject line "Unsubscribe"

You'll remain on our service contact list; we'll only stop sending marketing communications.

Data Deletion

You may request deletion of your personal information, except where:

• We have a legal obligation to retain it
• It's necessary to complete a transaction
• It's needed for our legitimate business interests

Do Not Track (DNT)

Some browsers include Do Not Track settings. Our website currently does not respond to DNT signals, but you can control tracking through your browser and cookie settings (see Cookies section).

California Privacy Rights (CCPA)

If you're a California resident, you have additional rights under the California Consumer Privacy Act. Contact us to exercise these rights.

8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we've collected information from a child under 13, we'll delete it immediately.

Parents who believe their child has provided information to us should contact us immediately at sales@maelawncare.com.

9. Third-Party Links & Services

Our website may link to third-party websites, social media platforms, and external services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

Third-party services we use:

• Google Maps (location & directions)
• Google Analytics (website analytics)
• Facebook (social media integration)
• Payment processors (secure transactions)

These services have their own privacy policies governing how they use information.

10. Changes to This Privacy Policy

We may update this Privacy Policy as our practices change or to comply with legal requirements. We'll notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of our website and services constitutes acceptance of the updated Privacy Policy.

11. Contact Us for Privacy Matters

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us:

Maedgen's Lawn Care

13899 Highway 72

Rolla, MO 65401

Phone: (573) 647-2823

Email: sales@maelawncare.com (include "Privacy Inquiry" in subject line)

Hours: Monday-Friday, 9am-3pm

We'll respond to privacy inquiries within 10 business days.

12. Additional Privacy Considerations

Email Communications

When you email us, we keep those emails for business records and to respond to your inquiry. Don't send sensitive information (like credit card numbers) via unencrypted email.

Testimonials & Reviews

If you provide a testimonial or review, we may publish it on our website with your consent. You may request removal at any time.

Social Media

If you interact with us on social media (Facebook, Google, etc.), those platforms have their own privacy policies. We only use publicly shared information for customer service and marketing purposes.

Local Service Ads

If we advertise through Google Local Services Ads, Google may collect information about service requests for quality assurance. See Google's privacy policy for details.

13. Missouri-Specific Information

As a Missouri-based business serving Missouri residents, we comply with applicable Missouri privacy laws. Missouri residents have the right to request access to and correction of their personal information.

Summary

We collect information necessary to provide excellent service. We protect that information, don't sell it, and respect your privacy choices. If you have concerns or questions, contact us directly.

Maedgen's Lawn Care | Built on Care: People, property, and pride.

Serving Rolla, St. James, St. Robert, Waynesville, and Valley Park since 1992.

Hours: Mon-Fri, 9am-3pm

Location: 13899 Highway 72, Rolla, MO 65401

Phone: (573) 647-2823

Email: sales@maelawncare.com

Website: www.maelawncare.com